We’re looking into an issue impacting some traders.

Update timeline

1. investigating Dec 17, 2025, 02:59 PM UTC

   Hey Traders, We’re receiving reports that some traders are running into unexpected behavior with their ability to login and connect. You may notice that you are unable to execute a trade. If you’re experiencing this issue, we recommend you pause. Our team is investigating and working to get the platform restored as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.**

2. identified Dec 17, 2025, 03:17 PM UTC

   Hey Traders, We’ve identified the cause of the issue affecting some users TopstepX. Impact: A subset of traders may still see inability to login and connect, impacting their ability to trade If you’re experiencing this issue, we recommend you pause trading while we work on the fix. Our engineering team is working on a fix now to restore systems as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.**

3. monitoring Dec 17, 2025, 03:33 PM UTC

   Hey Traders, We’ve rolled out a fix and systems should be stabilizing. It’s safe to resume trading, though we’re continuing to monitor closely to ensure everything stays stable. **We appreciate your patience while we got this sorted. Time to get back in the markets We’ll keep you posted if anything changes.** __________________________________ If you’re still noticing issues, please let us know by contacting our Support Team: https://www.topstep.com/contact-support/

4. resolved Dec 17, 2025, 03:42 PM UTC

   Hey Traders, TopstepX is back online. First, we want to apologize for the issues that have happened over the past 24 hours. We know as traders how frustrating these issues can be. We will be taking the following actions at the end of trading today: Any negative trades made between 5:00pm CST - 5:30pm CST on 12/16 and 8:45am CST - 9:15am CST on 12/17 will be removed. We will reopen any accounts that were closed due to a violation that occurred between 5:00pm CST - 5:30pm CST on 12/16 or 8:45am CST - 9:15am CST on 12/17 Please note we are unable to compensate for unrealized profits, missed trades or opportunities. We understand that TopstepX is not currently living up to your (and our) expectations. We will not stop until TopstepX delivers the best Trading experience possible for our Traders. -Team Topstep