Topstep experienced a critical incident on January 8, 2026 affecting New Dashboard, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 08, 2026, 11:29 PM UTC
We’ve identified what’s causing the issue with account creation for traders. Impact: All traders are currently unable to create accounts and may seem see new data missing from the dashboard. While we work on a fix, trading can continue as normal with your existing combines are unaffected but avoid new purchases. Our engineering team is working on a fix now to restore systems as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.
- monitoring Jan 08, 2026, 11:58 PM UTC
Hey Traders, We’ve rolled out a fix for account creation and data syncing and everything should be returning to normal. We’ll keep an eye on performance to make sure it stays that way. **We appreciate your patience while we got this sorted. Time to get back in the markets We’ll keep you posted if anything changes.** __________________________________ If you’re still noticing issues, please let us know by contacting our Support Team: https://www.topstep.com/contact-support/
- resolved Jan 09, 2026, 12:04 AM UTC
Hey Traders, The issue with account creation is fully resolved. Everything’s fully restored and operating normally. Thanks for sticking with us. We know every second counts, and we’re glad to have you back to normal. If you’re still noticing issues, please let us know by contacting our Support Team: https://www.topstep.com/contact-support/ Thanks for hanging with us. We know every second counts, and we’re glad to have you back in the markets.