Topstep incident
We’re looking into an issue impacting some traders.
Topstep experienced a major incident on April 8, 2026 affecting New Dashboard, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 08, 2026, 04:45 PM UTC
Hey Traders, We’re receiving reports that some traders are running into unexpected behavior with the New Dashboard Account Trade Data. You may notice delayed or missing data, which could affect your ability to review performance. Our team is investigating and working to get the platform restored as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.**
- identified Apr 08, 2026, 05:06 PM UTC
Hey Traders, We’ve identified the cause of the issue affecting New Dashboard Account Trade Data. Impact: Traders may still see missing Account Trade Data for trades placed on April 8, 2026. Once a fix is implemented the missing Account Trade Data will be backfilled. Our engineering team is working on a fix now to restore systems as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.**
- monitoring Apr 08, 2026, 06:01 PM UTC
Hey Traders, We’ve rolled out a fix to address the Trade Data history. We’re continuing to monitor closely to ensure everything stays stable. You should now see your correct trade history, account passing status, number of winning days, and the ability to request a payout. **We appreciate your patience while we got this sorted. Time to get back in the markets We’ll keep you posted if anything changes.** __________________________________ If you’re still noticing issues, please let us know by contacting our Support Team: https://www.topstep.com/contact-support/
- resolved Apr 08, 2026, 07:47 PM UTC
Hey Traders, Everything with New Dashboard Trade Data history is fully restored and all New Dashboard functionality is operating normally. If you’re still noticing issues, please let us know by contacting our Support Team: https://www.topstep.com/contact-support/ Thanks for hanging with us. We know every second counts, and we’re glad to have you back in the markets.