Topstep experienced a critical incident on April 24, 2026 affecting New Dashboard, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2026, 06:12 PM UTC
We’re aware of an issue impacting the Dashboard that’s currently affecting all traders. You may not be able to log in or view data right now. Our team is investigating and working to get the platform back up as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.**
- identified Apr 24, 2026, 06:20 PM UTC
We’ve identified what’s causing the issue with the Topstep Dashboard. Our engineering team is working on a fix now to restore systems as quickly as possible. Thanks for your understanding. We know time in the markets is valuable, and we’ll keep you posted. __________________________________ **Please note: There is no need to contact our Trader Support Team, as we are fully aware of this issue and are actively working on a resolution.
- resolved Apr 24, 2026, 06:30 PM UTC
Everything with Topstep Dashboard is fully restored and operating normally. You can safely access your account or review your stats. If you’re still noticing issues, please let us know by contacting our Support Team: https://www.topstep.com/contact-support/ Thanks for hanging with us. We know every second counts, and we’re glad to have you back in the markets.