TOPdesk Outage History

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TOPdesk had 17 outages in the last 2 years totaling 134h 29m of downtime — averaging 0.7 incidents per month.

There were 17 TOPdesk outages since June 27, 2025 totaling 134h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.topdesk.com

Minor June 1, 2026

RESOLVED: Major: Disruption on import service (EU1)

Detected by Pingoru
Jun 01, 2026, 07:15 AM UTC
Resolved
Jun 01, 2026, 12:12 PM UTC
Duration
4h 56m
Affected: Functionality malfunction
Timeline · 3 updates
  1. investigating Jun 01, 2026, 07:15 AM UTC

    We are currently experiencing a disruption to the import service on EU1. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 039.

  2. monitoring Jun 01, 2026, 11:12 AM UTC

    We have restarted the import service and are seeing improvements in the performance. Imports can now executed again. We will continue to monitor the situation.

  3. resolved Jun 01, 2026, 12:12 PM UTC

    We have continued to monitor the import services following the reported issues and have not observed any further occurrences. Everything is operating as expected. As no additional problems have been identified, we will proceed with closing this major.

Read the full incident report →

Major May 4, 2026

TOPdesk EU3 in partial outage

Detected by Pingoru
May 04, 2026, 12:39 PM UTC
Resolved
May 05, 2026, 08:09 AM UTC
Duration
19h 30m
Affected: EU3 SaaS hosting location
Timeline · 1 update
  1. investigating May 04, 2026, 12:39 PM UTC

    We are currently experiencing problems on our EU3 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and already working on a solution. Our apologies for the inconvenience. We aim to update this status blog at least every 30 minutes until the issue has been resolved.

Read the full incident report →

Minor April 22, 2026

RESOLVED: SSP appears as white page after clicking on form

Detected by Pingoru
Apr 22, 2026, 09:55 AM UTC
Resolved
Apr 23, 2026, 06:29 AM UTC
Duration
20h 34m
Affected: Functionality malfunction
Timeline · 3 updates
  1. investigating Apr 22, 2026, 09:55 AM UTC

    We are currently experiencing disruptions with our SSP. After clicking on a form in the SSP, the page appears white. Hitting F5 (or Cmd + Shift + R for Mac) seems to help as a workaround. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 04 5630.

  2. monitoring Apr 22, 2026, 12:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2026, 06:29 AM UTC

    As no further issues arose during the monitoring period, we are hereby closing the major and all linked incidents. At this time, the exact root cause has not yet been fully identified. Our team will continue to investigate to determine the underlying issue and prevent recurrence. Should you experience any further problems, please do not hesitate to contact us. A RCA will be published once ready.

Read the full incident report →

Minor March 16, 2026

RESOLVED: Disruptions with logging in to My TOPdesk

Detected by Pingoru
Mar 16, 2026, 02:08 PM UTC
Resolved
Mar 16, 2026, 06:09 PM UTC
Duration
4h
Affected: Functionality malfunction
Timeline · 3 updates
  1. investigating Mar 16, 2026, 02:08 PM UTC

    We are currently experiencing disruptions with logging in to My TOPdesk. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 03 4191.

  2. monitoring Mar 16, 2026, 02:24 PM UTC

    The issue has been identified and resolved. You can now log in to MyTOPdesk again. We are keeping a close eye on the situation. We apologise for the inconvenience.

  3. resolved Mar 16, 2026, 06:09 PM UTC

    The issue has been identified and resolved. You can now log in to MyTOPdesk again. We are keeping a close eye on the situation. We apologise for the inconvenience.

Read the full incident report →

Minor January 16, 2026

RESOLVED: Major 'Problems with images in knowledge items'

Detected by Pingoru
Jan 16, 2026, 11:41 AM UTC
Resolved
Jan 16, 2026, 03:25 PM UTC
Duration
3h 44m
Affected: Functionality malfunction
Timeline · 4 updates
  1. investigating Jan 16, 2026, 11:41 AM UTC

    We are currently experiencing multiple issues related to new rich text functionalities in the Knowledge Management module, specifically when images are included in knowledge items or news items. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 01 4577.

  2. investigating Jan 16, 2026, 12:55 PM UTC

    Research by our developers is still ongoing. A recent change in our code seems to be the likely cause. We will provide you with further information as soon as we have it.

  3. investigating Jan 16, 2026, 01:59 PM UTC

    Our developers are still researching the issue. We will provide you with further information as soon as we have it.

  4. resolved Jan 16, 2026, 03:25 PM UTC

    Our development department was able to create a solution for the problem. We have implemented this solution in all environments and have already received positive feedback. However, in order for the solution to work, all images in the affected knowledge articles must be re-uploaded. We apologise for any inconvenience caused.

Read the full incident report →

Critical December 19, 2025

RESOLVED: Performance issues on multiple hosting locations

Detected by Pingoru
Dec 19, 2025, 12:26 PM UTC
Resolved
Dec 19, 2025, 02:28 PM UTC
Duration
2h 2m
Affected: AU1 SaaS hosting locationBR1 SaaS hosting locationCA1 SaaS hosting locationEU1 SaaS hosting locationEU5 SaaS hosting locationUS1 SaaS hosting location
Timeline · 3 updates
  1. investigating Dec 19, 2025, 12:26 PM UTC

    We are currently experiencing disruptions across multiple hosting locations. As a result, your TOPdesk environment may experience degraded performance or temporary unavailability. We are investigating the issue, which may be related to a disruption at an external service provider. For reference, Cloudflare’s service status can be found here: https://www.cloudflarestatus.com/ Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit My TOPdesk.

  2. monitoring Dec 19, 2025, 12:42 PM UTC

    Cloudflare has implemented a fix for the network performance issues and is monitoring the results. We are also monitoring the situation across our own TOPdesk environments and will provide further updates as they become available.

  3. resolved Dec 19, 2025, 02:28 PM UTC

    Cloudflare has closed their incident after confirming that network performance has been restored. We have not observed further impact on TOPdesk environments and have also received positive feedback from customers confirming service stability.

Read the full incident report →

Critical December 5, 2025

RESOLVED: Major Cloudflare internal server error

Detected by Pingoru
Dec 05, 2025, 09:09 AM UTC
Resolved
Dec 05, 2025, 09:43 AM UTC
Duration
33m
Affected: Functionality malfunction
Timeline · 4 updates
  1. investigating Dec 05, 2025, 09:09 AM UTC

    We are currently experiencing disruptions with Cloudflare We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 12 2484.

  2. monitoring Dec 05, 2025, 09:16 AM UTC

    Cloudflare has introduced a fix. Environments should be back online We will keep monitoring and wait for further messaging. Our apologies for the inconvenience.

  3. resolved Dec 05, 2025, 09:43 AM UTC

    Cloudflare has resolved the issue on their status page. We have received feedback that TOPdesk is working as expected. This Major incident will be closed since the issue is resolved. We'd like to apologies once more for the inconvenience and will communicate an RCA once it is received

  4. postmortem Dec 19, 2025, 02:59 PM UTC

    A change made to how Cloudflare's Web Application Firewall parses incoming requests caused Cloudflare's network to be unavailable for several minutes this morning. This change was deployed by Cloudflare's team to help mitigate the industry-wide vulnerability disclosed this week in React Server Components. CloudFlare has issued a detailed statement on this matter here: [https://blog.cloudflare.com/5-december-2025-outage/](https://blog.cloudflare.com/5-december-2025-outage/)

Read the full incident report →

Minor September 11, 2025

RESOLVED: Email Delivery Delays – UK2 Datacenter

Detected by Pingoru
Sep 11, 2025, 09:31 AM UTC
Resolved
Sep 12, 2025, 01:32 PM UTC
Duration
1d 4h
Affected: UK2 SaaS hosting location
Timeline · 4 updates
  1. investigating Sep 11, 2025, 09:31 AM UTC

    We are currently experiencing a throttling of our email server in the UK2 datacenter, which may cause delays in sending outgoing emails. This is caused by multiple customers not configuring their SPF record correctly to include spf.topdesk.net Our support team is actively contacting these customers to resolve the matter as quickly as possible. In the meantime, but also in general, we recommend using your own mail server for outgoing emails, rather than the TOPdesk mail server, to help ensure timely delivery. Thank you for your understanding and cooperation. To inform TOPdesk you are affected by this issue, please visit My TOPdesk.

  2. investigating Sep 11, 2025, 09:32 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 12, 2025, 01:32 PM UTC

    The email delivery issue in our UK2 datacenter has been resolved, and the mail queue is back to normal levels. The issue was related to outgoing emails sent from custom domains without the necessary SPF record configuration. To prevent similar issues in the future and ensure timely delivery, we recommend configuring your SPF records to include spf.topdesk.net if you use the TOPdesk mail server. Alternatively, using your own mail server for outgoing emails is also advised. Thank you for your patience and cooperation.

  4. postmortem Oct 13, 2025, 09:56 AM UTC

    On September 11, 2025, our UK2 datacenter experienced email delivery delays, due to multiple customers, including a high-volume one, missing the required SPF record. This misconfiguration led to our outgoing email server being throttled, resulting in minor delays for some customers. The issue was quickly resolved by our support team proactively reaching out to all customers without SPF records to recommend proper configuration and temporarily disabling mail functionality for the high-volume customer. To prevent recurrence, we advise all customers to use their own mail server for outgoing email or to ensure correct SPF configuration.

Read the full incident report →

Minor September 8, 2025

RESOLVED: Major - Mailimport problems

Detected by Pingoru
Sep 08, 2025, 10:33 AM UTC
Resolved
Sep 08, 2025, 03:02 PM UTC
Duration
4h 28m
Affected: Functionality malfunction
Timeline · 3 updates
  1. investigating Sep 08, 2025, 10:33 AM UTC

    We are currently experiencing disruptions with the mailimport . This is a problem we see on all our data centers. As result you may find that mail imports wil not work anymore. We are aware of the problem and are working on solving the problem. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when this issue is solved. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 09 2081.

  2. monitoring Sep 08, 2025, 11:22 AM UTC

    We are pleased to let you know that the cause of the issue has been identified. A fix was directly made and rolled out. The imports should be working as normal again. We will monitor this major for a few hours more. If the issue remains resolved, we will close the Major around 17.00 hrs CEST. We apologize again for the inconvenience and thank you for your patience.

  3. resolved Sep 08, 2025, 03:02 PM UTC

    As communicated earlier this afternoon, we will now close the major. The disruptions that you have experienced today were caused by a dependency update of a library used in the mail import. This caused connections to Microsoft Exchange servers to fail. This was resolved by downgrading the version of the library. To prevent further issues, the problematic update will not be applied. We apologize again for the inconvenience and thank you for your patience.

Read the full incident report →

Major August 20, 2025

RESOLVED: Major: EU1 disruption

Detected by Pingoru
Aug 20, 2025, 06:49 AM UTC
Resolved
Aug 20, 2025, 09:15 AM UTC
Duration
2h 25m
Affected: Functionality malfunction
Timeline · 6 updates
  1. investigating Aug 20, 2025, 06:49 AM UTC

    We are currently experiencing disruptions with the EU1 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 08 4429.

  2. investigating Aug 20, 2025, 07:41 AM UTC

    Our engineers are investigating networking issues in the EU1 hosting location. We have opened a support ticket with Microsoft. While some customers can access their environments again, our monitoring still indicates ongoing problems.

  3. investigating Aug 20, 2025, 08:29 AM UTC

    Mail import and file uploads may be affected by this major disruption. Some systems have been restarted, and overall system health is improving.

  4. monitoring Aug 20, 2025, 08:50 AM UTC

    All customer environments, including mail import and file uploads, are now operational. We will continue monitoring the situation and plan to close the incident after successful verification. A root cause analysis (RCA) will be completed and published on the status page. Customers still experiencing issues should contact support.

  5. resolved Aug 20, 2025, 09:15 AM UTC

    The EU1 hosting disruption has been resolved. All environments are operating normally, and no further issues have been detected. An RCA will be published once the investigation is complete.

  6. postmortem Sep 12, 2025, 11:50 AM UTC

    The major incident was caused by intermittent connection issues between the Kubernetes Service Cluster and the TOPdesk application. These connectivity problems led to disrupted access for customer environments, affecting critical services such as file uploads and mail import. Investigation revealed that the underlying issue originated from unstable communication with the application server, specifically related to the handling of temporary data. Although a restart of the affected components resolved the problem, we have identified the need to improve our monitoring. Going forward, we will enhance our monitoring to detect any issues related to temporary data sooner and minimize customer impact.

Read the full incident report →

Minor June 30, 2025

RESOLVED: - KI overview not loading

Detected by Pingoru
Jun 30, 2025, 09:21 AM UTC
Resolved
Jun 30, 2025, 11:10 AM UTC
Duration
1h 48m
Affected: Functionality malfunction
Timeline · 3 updates
  1. investigating Jun 30, 2025, 09:21 AM UTC

    We are currently experiencing disruptions with Knowledge Management. You might be unable to load the KI overview, work on existing KI's of create new ones. We are aware of the problem and are working on a solution. Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 06 8127.

  2. investigating Jun 30, 2025, 09:43 AM UTC

    Our development team has found the cause of the issues and is working on a fix. As soon as this has been found we will update you again. We thank you for your patience and apologize again for the inconvenience.

  3. resolved Jun 30, 2025, 11:10 AM UTC

    The cause of the problem loading Knowledge Management pages this morning was determined to have been caused by an issue within the newest version of the editor. Our development team has rolled back the version of the editor for Knowledge Management on all data centres. All environments should be able to use Knowledge Management again as normal. We thank you for your patience and apologize again for the inconvenience.

Read the full incident report →