TOPdesk had 49 outages in the last 2 years totaling 338h 10m of downtime — averaging 2 incidents per month.
There were 49 TOPdesk outages since June 4, 2024 totaling 338h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing problems on our EU3 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and already working on a solution. Our apologies for the inconvenience. We aim to update this status blog at least every 30 minutes until the issue has been resolved.
We are currently experiencing disruptions with our SSP. After clicking on a form in the SSP, the page appears white. Hitting F5 (or Cmd + Shift + R for Mac) seems to help as a workaround. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 04 5630.
A fix has been implemented and we are monitoring the results.
As no further issues arose during the monitoring period, we are hereby closing the major and all linked incidents. At this time, the exact root cause has not yet been fully identified. Our team will continue to investigate to determine the underlying issue and prevent recurrence. Should you experience any further problems, please do not hesitate to contact us. A RCA will be published once ready.
We are currently experiencing disruptions with logging in to My TOPdesk. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 03 4191.
The issue has been identified and resolved. You can now log in to MyTOPdesk again. We are keeping a close eye on the situation. We apologise for the inconvenience.
The issue has been identified and resolved. You can now log in to MyTOPdesk again. We are keeping a close eye on the situation. We apologise for the inconvenience.
We are currently experiencing multiple issues related to new rich text functionalities in the Knowledge Management module, specifically when images are included in knowledge items or news items. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 01 4577.
Research by our developers is still ongoing. A recent change in our code seems to be the likely cause. We will provide you with further information as soon as we have it.
Our developers are still researching the issue. We will provide you with further information as soon as we have it.
Our development department was able to create a solution for the problem. We have implemented this solution in all environments and have already received positive feedback. However, in order for the solution to work, all images in the affected knowledge articles must be re-uploaded. We apologise for any inconvenience caused.
We are currently experiencing disruptions across multiple hosting locations. As a result, your TOPdesk environment may experience degraded performance or temporary unavailability. We are investigating the issue, which may be related to a disruption at an external service provider. For reference, Cloudflare’s service status can be found here: https://www.cloudflarestatus.com/ Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Cloudflare has implemented a fix for the network performance issues and is monitoring the results. We are also monitoring the situation across our own TOPdesk environments and will provide further updates as they become available.
Cloudflare has closed their incident after confirming that network performance has been restored. We have not observed further impact on TOPdesk environments and have also received positive feedback from customers confirming service stability.
We are currently experiencing disruptions with Cloudflare We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 12 2484.
Cloudflare has introduced a fix. Environments should be back online We will keep monitoring and wait for further messaging. Our apologies for the inconvenience.
Cloudflare has resolved the issue on their status page. We have received feedback that TOPdesk is working as expected. This Major incident will be closed since the issue is resolved. We'd like to apologies once more for the inconvenience and will communicate an RCA once it is received
A change made to how Cloudflare's Web Application Firewall parses incoming requests caused Cloudflare's network to be unavailable for several minutes this morning. This change was deployed by Cloudflare's team to help mitigate the industry-wide vulnerability disclosed this week in React Server Components. CloudFlare has issued a detailed statement on this matter here: [https://blog.cloudflare.com/5-december-2025-outage/](https://blog.cloudflare.com/5-december-2025-outage/)
We are currently experiencing a throttling of our email server in the UK2 datacenter, which may cause delays in sending outgoing emails. This is caused by multiple customers not configuring their SPF record correctly to include spf.topdesk.net Our support team is actively contacting these customers to resolve the matter as quickly as possible. In the meantime, but also in general, we recommend using your own mail server for outgoing emails, rather than the TOPdesk mail server, to help ensure timely delivery. Thank you for your understanding and cooperation. To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
We are continuing to investigate this issue.
The email delivery issue in our UK2 datacenter has been resolved, and the mail queue is back to normal levels. The issue was related to outgoing emails sent from custom domains without the necessary SPF record configuration. To prevent similar issues in the future and ensure timely delivery, we recommend configuring your SPF records to include spf.topdesk.net if you use the TOPdesk mail server. Alternatively, using your own mail server for outgoing emails is also advised. Thank you for your patience and cooperation.
On September 11, 2025, our UK2 datacenter experienced email delivery delays, due to multiple customers, including a high-volume one, missing the required SPF record. This misconfiguration led to our outgoing email server being throttled, resulting in minor delays for some customers. The issue was quickly resolved by our support team proactively reaching out to all customers without SPF records to recommend proper configuration and temporarily disabling mail functionality for the high-volume customer. To prevent recurrence, we advise all customers to use their own mail server for outgoing email or to ensure correct SPF configuration.
We are currently experiencing disruptions with the mailimport . This is a problem we see on all our data centers. As result you may find that mail imports wil not work anymore. We are aware of the problem and are working on solving the problem. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when this issue is solved. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 09 2081.
We are pleased to let you know that the cause of the issue has been identified. A fix was directly made and rolled out. The imports should be working as normal again. We will monitor this major for a few hours more. If the issue remains resolved, we will close the Major around 17.00 hrs CEST. We apologize again for the inconvenience and thank you for your patience.
As communicated earlier this afternoon, we will now close the major. The disruptions that you have experienced today were caused by a dependency update of a library used in the mail import. This caused connections to Microsoft Exchange servers to fail. This was resolved by downgrading the version of the library. To prevent further issues, the problematic update will not be applied. We apologize again for the inconvenience and thank you for your patience.
We are currently experiencing disruptions with the EU1 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 08 4429.
Our engineers are investigating networking issues in the EU1 hosting location. We have opened a support ticket with Microsoft. While some customers can access their environments again, our monitoring still indicates ongoing problems.
Mail import and file uploads may be affected by this major disruption. Some systems have been restarted, and overall system health is improving.
All customer environments, including mail import and file uploads, are now operational. We will continue monitoring the situation and plan to close the incident after successful verification. A root cause analysis (RCA) will be completed and published on the status page. Customers still experiencing issues should contact support.
The EU1 hosting disruption has been resolved. All environments are operating normally, and no further issues have been detected. An RCA will be published once the investigation is complete.
The major incident was caused by intermittent connection issues between the Kubernetes Service Cluster and the TOPdesk application. These connectivity problems led to disrupted access for customer environments, affecting critical services such as file uploads and mail import. Investigation revealed that the underlying issue originated from unstable communication with the application server, specifically related to the handling of temporary data. Although a restart of the affected components resolved the problem, we have identified the need to improve our monitoring. Going forward, we will enhance our monitoring to detect any issues related to temporary data sooner and minimize customer impact.
We are currently experiencing disruptions with Knowledge Management. You might be unable to load the KI overview, work on existing KI's of create new ones. We are aware of the problem and are working on a solution. Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 06 8127.
Our development team has found the cause of the issues and is working on a fix. As soon as this has been found we will update you again. We thank you for your patience and apologize again for the inconvenience.
The cause of the problem loading Knowledge Management pages this morning was determined to have been caused by an issue within the newest version of the editor. Our development team has rolled back the version of the editor for Knowledge Management on all data centres. All environments should be able to use Knowledge Management again as normal. We thank you for your patience and apologize again for the inconvenience.
We are currently experiencing disruptions with the EU1 hosting location. Some functionalities of your TOPdesk environment might not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 7706.
We have identified the cause of the issue and implemented a fix. All functionalities will be fully operational within the next thirty minutes. Automated actions will proceed as planned, ensuring no data loss. We will continue to monitor the situation and will close the major incident once we confirm everything is functioning properly.
After a period of monitoring, we can confirm that all functionalities are fully operational. We apologize for any inconvenience this may have caused. If you have any questions, please don't hesitate to contact our support team. We will provide root cause analysis (RCA) as soon as possible.
On May 28, 2025, a major incident affected the messaging system in the EU1 hosting location, disrupting functionalities such as imports and automated actions of multiple customer environments. The issue was identified when environments failed to connect to the messaging system, which was experiencing operational difficulties. Immediate actions were taken to diagnose and resolve the problem, starting with a restart of the system to restore normal functions. The restart action successfully reduced the message queue rapidly and roughly 15 minutes after it was cleared. The root cause was determined to be connectivity issues due to the degraded health of the messaging system, to which we have applied an upgrade to ensure future stability.
We are currently experiencing disruptions with our Asset and Supporting files imports. The Asset and Supporting files imports are not accessible, a error picture with the text 'You do not have permission to view this page.' appears We are aware of the problem and are working on a solution. Our apologies for the inconvenience. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 5334.
The recommended solution is a restart to your environment, this should alleviate any lingering issues. If you cannot restart then there is a workaround related to the Supporting Files and Asset Management imports permission . Please go to the 'Supporting Files and Asset Management imports' section on the impacted permission group and ensure that all of the below sub permissions are checked. Please reach out via your ticket if you have any further questions.
The issue affecting the accessibility of Asset and Supporting files imports has been resolved. You should no longer encounter the error message stating "You do not have permission to view this page." To fully resolve any remaining issues, we recommend restarting your environment. This should alleviate any lingering problems. If a restart is not feasible, these will need to be manually checked. After this, the import will be accessible again. Please follow the workaround below: ⒈Navigate to Supporting Files and Asset Management imports Section: ◦Within the impacted permission group, ensure all sub-permissions in the Supporting Files and Asset Management imports section are checked. We appreciate your patience and understanding as we worked to resolve this matter. Should you encounter any further issues or have any questions, please do not hesitate to reach out.
We are currently experiencing disruptions with one of our services. As a result your my.topdesk.com may not be available. We are aware of the problem and are working on a solution. If you require support for your TOPdesk environment, please contact TOPdesk Support by phone or via email at [email protected]. Once we have more information, we will update this page. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 4864.
The availability issues on My.TOPdesk are solved. Our teams have found the issue and implemented a fix. My.TOPdesk is available and operational for your requests. All tickets linked to the major will now be closed. If you experience any lingering problems please contact us through your known channels. Thank you for your patience, TOPdesk Support
The availability issues on My.TOPdesk are solved. Our teams have found the issue and implemented a fix. My.TOPdesk is available and operational for your requests. All tickets linked to the major will now be closed. If you experience any lingering problems please contact us through your known channels. Thank you for your patience, TOPdesk Support
We are currently experiencing disruptions with one of our services. As a result your My.TOPdesk.com may not be available. We are aware of the problem and are working on a solution. If you require support for your TOPdesk environment, please contact TOPdesk Support by phone or via email at [email protected]. Once we have more information, we will update this page. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 4864.
This incident has been resolved.
On May 15 and May 19, 2025, several customers were unable to log in to My TOPdesk. Due to a mistake in our system, several customer contracts were incorrectly synchronized, which in turn affected My TOPdesk availability. To prevent this from happening again, several fail-safes have been implemented. All data is now checked individually, and if any data is missing, the synchronization process of contract data is halted. We appreciate your patience and understanding as we worked to resolve this matter. Should you encounter any further issues or have any questions, please do not hesitate to reach out.
We are currently experiencing disruptions with the EU4 hosting location. As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. Multiple clients reporting problems with availability on EU4. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 1932.
Our engineers have taken action to improve the performance of the affected servers. We are seeing the environments that were affected coming back online, and that the performance is nominal. We will proceed to evaluate this issue internally. Upon its completion, a Root Cause Analysis (RCA) will be posted on our status page for your reference. If you continue to experience any issues, kindly reach out to our support team for assistance. We appreciate your patience and understanding in this matter.
Our engineers have taken action to improve the performance of the affected servers. We are seeing the environments that were affected coming back online, and that the performance is nominal. We will proceed to evaluate this issue internally. Upon its completion, a Root Cause Analysis (RCA) will be posted on our status page for your reference. If you continue to experience any issues, kindly reach out to our support team for assistance. We appreciate your patience and understanding in this matter.
We are currently experiencing problems on our EU2 hosting location As a result your TOPdesk environment may not be available. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved. E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
We identified an issue with the storage, resulting in servers losing access to their harddisk. This issue is not affecting all of EU2 but only a subset of servers. We reached out to our hosting provider Microsoft to investigate
Microsoft confirmed the issues and are actively investigating
The issue has been identified and is currently being fixed
The issue has been fixed by Microsoft and most environments are already back online. All remaining environments will become available again automatically within the next few minutes
We are currently experiencing problems on the CA1 hosting location. As a result your TOPdesk environment may not be available, accessible or you will be stuck in a redirect loop. We are aware of the problem and are working on a solution. In a few reported cases a restart of your environment will fix the issue. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 03 3244.
This issue has been resolved, and most customers confirmed they could reach/log in to their environment again after a successful restart. We will now proceed to evaluate this internally, and once the evaluation has been completed, a post-mortem will be published on our status page. If you still encounter issues with accessing your TOPdesk environment, please don't hesitate to reach out to your local Support department. We apologize for the inconvenience and appreciate your patience while we took care of the issue.
During a scheduled maintenance, we transitioned from a self-managed cluster to Azure Kubernetes Service \(AKS\). As part of this process, all SaaS instances in the affected datacenter were scheduled for a restart. Unfortunately, several of these restarts did not complete successfully. Initial checks indicated that the login pages of these environments were visible, leading us to believe they were operational. However, customers soon reported that their environments were not functioning properly. Upon receiving these reports, our support team conducted a second round of restarts for the affected environments, which successfully resolved the issues and restored functionality. We apologize for the inconvenience this caused and appreciate your patience as we worked to resolve the problem.
We are currently experiencing disruptions on our datacenters. We are aware of the problem and are working on a solution. Please contact TOPdesk Support after submitting an incident, so we can store additional logfiles to investigate this. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved. E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 02 6347.
The new TOPdesk version-update including the fix has been rolled out over the last couple of days. This looks to have given us the intended result and the disruptions have disappeared. For now we will be closely monitoring this for the next coming days. We apologize for the inconvenience and thank you for your understanding. The current status can be found on our TOPdesk Status Page: https://status.topdesk.com
The new TOPdesk version-update including the fix has been rolled out over the last couple of days. Now every update group, which needed the fix, has been updated. Since the 5th of March 2025 no new calls have been added to the major and the monitoring shows the expected results. Therefore, this major incident has been resolved.