TOPdesk experienced a minor incident on May 19, 2025 affecting Functionality malfunction, lasting 17h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2025, 01:26 PM UTC
We are currently experiencing disruptions with one of our services. As a result your My.TOPdesk.com may not be available. We are aware of the problem and are working on a solution. If you require support for your TOPdesk environment, please contact TOPdesk Support by phone or via email at [email protected]. Once we have more information, we will update this page. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 4864.
- resolved May 20, 2025, 07:25 AM UTC
This incident has been resolved.
- postmortem Jun 17, 2025, 01:19 PM UTC
On May 15 and May 19, 2025, several customers were unable to log in to My TOPdesk. Due to a mistake in our system, several customer contracts were incorrectly synchronized, which in turn affected My TOPdesk availability. To prevent this from happening again, several fail-safes have been implemented. All data is now checked individually, and if any data is missing, the synchronization process of contract data is halted. We appreciate your patience and understanding as we worked to resolve this matter. Should you encounter any further issues or have any questions, please do not hesitate to reach out.