tolk.ai incident
Genii - Widget, Loop - SaaS, and 5 other services are down
Resolved after 7 hours 18 minutes, affecting Genii - Widget and Loop - SaaS and 1 more, on October 25, 2026.
Genii - API and Genii - Authentification services recovered.
Affected components
Update timeline
- investigating Oct 25, 2026, 12:02 PM UTC
Genii - API went down.
- investigating Oct 25, 2026, 12:02 PM UTC
Genii - Analytics services and Genii - Authentification services went down.
- investigating Oct 25, 2026, 12:08 PM UTC
Genii - API and Genii - Authentification services recovered.
- investigating Oct 25, 2026, 12:11 PM UTC
Genii - Analytics services recovered.
- investigating Oct 25, 2026, 03:18 PM UTC
Genii - IA services and Genii - Messages services went down.
- investigating Oct 25, 2026, 03:18 PM UTC
Genii - Widget went down.
- investigating Oct 25, 2026, 03:18 PM UTC
Loop - SaaS went down.
- investigating Oct 25, 2026, 03:20 PM UTC
Genii - Authentification services went down.
- investigating Oct 25, 2026, 03:24 PM UTC
Genii - IA services and Genii - Messages services recovered.
- investigating Oct 25, 2026, 03:24 PM UTC
Genii - Widget recovered.
- investigating Oct 25, 2026, 03:24 PM UTC
Loop - SaaS recovered.
- investigating Oct 25, 2026, 03:26 PM UTC
Genii - Authentification services recovered.
- investigating Oct 25, 2026, 07:02 PM UTC
Genii - API and Genii - Authentification services went down.
- investigating Oct 25, 2026, 07:02 PM UTC
Genii - Analytics services went down.
- investigating Oct 25, 2026, 07:08 PM UTC
Genii - API and Genii - Authentification services recovered.
- resolved Oct 25, 2026, 07:20 PM UTC
Genii - Analytics services recovered.
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