Resolved after 10 hours 27 minutes, affecting File Import Process - Internal and File Import Process - External, on April 22, 2026.
All regular settlement files, comprehensive reports and merchant settlement files are now available. This incident is resolved.
Affected components
Update timeline
- investigating Apr 22, 2026, 12:55 PM UTC
Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.
- monitoring Apr 22, 2026, 10:38 PM UTC
Regular settlement files, comprehensive reports and merchant settlement files are available for all Products except OmegaFi Canada. We are actively working with ProPay to get the final missing reports. We will send an update as soon as we have more information and when the files are available.
- resolved Apr 22, 2026, 11:23 PM UTC
All regular settlement files, comprehensive reports and merchant settlement files are now available. This incident is resolved.
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