Togetherwork incident

[SEV-3] Settlement/Comprehensive File Delay

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on April 22, 2026 affecting File Import Process - Internal and File Import Process - External, lasting 10h 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 12:55 PM UTC
Resolved
Apr 22, 2026, 11:23 PM UTC
Duration
10h 27m
Detected by Pingoru
Apr 22, 2026, 12:55 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Apr 22, 2026, 12:55 PM UTC

    Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

  2. monitoring Apr 22, 2026, 10:38 PM UTC

    Regular settlement files, comprehensive reports and merchant settlement files are available for all Products except OmegaFi Canada. We are actively working with ProPay to get the final missing reports. We will send an update as soon as we have more information and when the files are available.

  3. resolved Apr 22, 2026, 11:23 PM UTC

    All regular settlement files, comprehensive reports and merchant settlement files are now available. This incident is resolved.