Togetherwork incident

[SEV-3] Settlement/Comprehensive File Delay

Ongoing since 01:39 PM UTC, affecting File Import Process - Internal and File Import Process - External.

investigating Nov 05, 2026, 01:39 PM UTC

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

Started
Nov 05, 2026, 01:39 PM UTC
Resolved
Ongoing
Duration
● 2h 15m
Detected by Pingoru
Nov 05, 2026, 01:39 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Nov 05, 2026, 01:39 PM UTC

    Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

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