Todoist experienced a minor incident on August 18, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 18, 2025, 06:29 AM UTC
Type: Incident Duration: 4 hours and 18 minutes Affected Components: Web application & API, Website Aug 18, 10:29:31 GMT+0 - Identified - We have identified the issue and are still working on resolving it. We apologize for the inconvenience and thank you for your patience! Aug 18, 10:36:40 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the results. As soon as we confirm it, we will update you. We apologize for the trouble this has caused you! Aug 18, 06:29:04 GMT+0 - Investigating - We’re currently experiencing issues with our email service provider. This is currently affecting receiving verification emails, password reset emails, and 2FA recovery codes. Our team is actively investigating and working on a solution. We’re very sorry for the inconvenience and appreciate your patience. Aug 18, 10:47:28 GMT+0 - Resolved - This incident has been resolved. All emails, including signup confirmations, password resets, and task reminders, are now delivering as expected. We apologize for any trouble this may have caused. Aug 18, 09:24:15 GMT+0 - Investigating - We are still investigating the root cause of the problem and working hard to resolve the incident. We apologize for the inconvenience and appreciate your patience!