Todoist incident

Changes in shared projects are not synced between accounts

Minor Resolved View vendor source →

Todoist experienced a minor incident on September 11, 2025, lasting 9h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 07:13 PM UTC
Resolved
Sep 12, 2025, 04:39 AM UTC
Duration
9h 25m
Detected by Pingoru
Sep 11, 2025, 07:13 PM UTC

Update timeline

  1. investigating Sep 11, 2025, 07:13 PM UTC

    We have identified a syncing issue in shared projects where changes (like adding or completing tasks) do not sync immediately to other collaborators' accounts. These changes only sync after performing a LOLI (Log Out and Log In) or after a long wait. As a result, notifications for task assignments and completions are also not functioning properly, which may cause delays in collaboration. Our team is currently investigating this issue..

  2. identified Sep 11, 2025, 08:06 PM UTC

    Our developers discovered that the issue was caused by a change we implemented yesterday. We are currently reverting that change to resolve the problem. .

  3. monitoring Sep 11, 2025, 08:09 PM UTC

    We are currently monitoring the result after reverting the change..

  4. resolved Sep 12, 2025, 04:39 AM UTC

    We're back 🚀 The sync issue has been resolved. We sincerely apologize for the turbulence! 🙏 If you are still experiencing issues with Todoist, please submit a ticket via our [contact form](https://todoist.com/contact). .