Todoist experienced a major incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 07:13 AM UTC
Type: Incident Duration: 16 hours and 15 minutes Affected Components: Web application & API, Website, Content Sync API Oct 20, 07:13:15 GMT+0 - Investigating - Todoist is currently experiencing a brief outage, which may cause users to encounter issues logging in or syncing their data within the app. Our team is working to find the root cause of this issue. We apologize for the inconvenience! Oct 20, 07:27:20 GMT+0 - Identified - We have identified that the cause of this incident stems from AWS system issues. Our development team is working on finding a resolution as we speak. We will update you! Oct 20, 08:34:26 GMT+0 - Identified - We are still continuing to work on a resolution for this incident while monitoring the status update from AWS. We will notify you as soon as we have an update! Oct 20, 14:25:26 GMT+0 - Monitoring - Although some Todoist services may be operational, we are still encountering ongoing issues. We will continue to monitor the situation closely and will notify you once the incident has been fully resolved. We sincerely apologize for the inconvenience this has caused. Oct 20, 09:36:24 GMT+0 - Identified - We are still working on a resolution for this incident and are closely monitoring status updates from AWS. We will keep you informed and notify you as soon as new information becomes available. Oct 20, 10:11:15 GMT+0 - Monitoring - We’re seeing signs of improvement, and Todoist appears to be recovering. We will continue to monitor the situation closely and will notify you once the incident has been fully resolved. We sincerely apologize for the inconvenience this has caused. Oct 20, 20:00:47 GMT+0 - Monitoring - We are still encountering ongoing issues stemming from the global AWS outage. We will continue to monitor the situation and update you once the incident is fully resolved. Sorry for the inconvenience caused. Oct 20, 22:01:55 GMT+0 - Monitoring - We're seeing improved stability now and will continue to monitor the situation. If everything remains stable, we’ll provide another update in about two hours. Oct 20, 23:28:37 GMT+0 - Resolved - Everything’s back to normal! 🎉 We truly appreciate your patience and apologize for any disruption this outage may have caused.