Timely Limited experienced a major incident on August 8, 2023 affecting Timely App and Online Bookings and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2023, 07:24 AM UTC
We have identified an issue with the Timely application and are investigating the cause
- identified Aug 08, 2023, 07:31 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 08, 2023, 07:41 AM UTC
We appreciate you keeping an eye on the Timely ‘Status’ Page. Our tech team have identified the issue, and have applied a fix. We are continuing to monitor the situation to ensure this doesn’t happen again. If you have any concerns at all, our Support team are happy to assist - please reach out to [email protected] and we’ll get back to you shortly.
- resolved Aug 08, 2023, 07:49 AM UTC
We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at [email protected].