Timely Limited incident

Investigating issues relating to sending SMS messages from Timely

Minor Resolved View vendor source →

Timely Limited experienced a minor incident on August 18, 2023 affecting SMS Sending, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2023, 12:27 AM UTC
Resolved
Aug 18, 2023, 06:01 AM UTC
Duration
5h 33m
Detected by Pingoru
Aug 18, 2023, 12:27 AM UTC

Affected components

SMS Sending

Update timeline

  1. investigating Aug 18, 2023, 12:27 AM UTC

    We're currently seeing issues with our partner system, Twilio, that is resulting in Timely being unable to send out SMS messages. This will include login tokens, ad hoc messages as well as appointment reminders in some markets. We're investigating the issue and will post updates soon

  2. monitoring Aug 18, 2023, 01:06 AM UTC

    Twilio look to have identified and fixed the issue, we're still waiting on an all clear from them but we're seeing SMS messages successfully deliver.

  3. resolved Aug 18, 2023, 06:01 AM UTC

    Twilio have resolved the issues with sending SMS and we’ve been seeing successful delivery for some hours now. Thanks all for your patience here as we waited for the all clear