Timely Limited experienced a minor incident on August 29, 2023 affecting SMS Sending, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2023, 06:57 AM UTC
Timely is currently experiencing a some issues receiving SMS messages. Rest assured, our tech team are working hard to identify the cause of the issue, and apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused.
- identified Aug 29, 2023, 08:14 AM UTC
We're seeing issues with AU based mobile carriers delivering replies to appointment and other sms messages. We've raised this issues with our providers and they're investigating it. We apologise for any inconvenience here.
- monitoring Aug 29, 2023, 08:28 AM UTC
Our provider seem to have resolved this issue and we're setting incoming messages into Timely. Again we apologies for any inconvenience but we're monitoring to make sure we process the incoming messages as expected
- resolved Aug 29, 2023, 09:32 AM UTC
This incident has been resolved.