Timely Limited incident
Optus outage affecting access to Timely and SMS in Australia
Timely Limited experienced a minor incident on November 7, 2023 affecting Timely App and SMS Sending, lasting 16d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 07, 2023, 11:02 PM UTC
We're looking into an outage of the mobile network OPTUS in Australia causing issues for some customers accessing Timely, or recieveing SMS messages. While this is outside of our control we'll do our best to advise on any workarounds possible. Optus in Australia have acknowledged the issue and are working to resolve - you can track their progress here - https://status.sms.optus.com.au/ Other Australian networks also affected by this outage include: Amaysim Aussie Broadband CatchConnect Coles Mobile Dodo
- identified Nov 07, 2023, 11:18 PM UTC
We've been following the incident updates from Optus and this affects primarily SMS but also some Mobile Internet, so some Reminders, login & 2fa codes may not be being sent to customers and clients in Australia and those using Optus Mobile for internet will be unable to access Timely (or any other internet service). We are continuing to monitor the incident updates from Optus.
- identified Nov 08, 2023, 01:11 AM UTC
Optus have made some progress with resolving the incident and have advised that messages are being sent, but there is a considerable backlog to get through and there may be changes in the 'from' number while further repairs are done.
- monitoring Nov 08, 2023, 10:11 PM UTC
Optus have advised that SMS and internet is resolved, but they are monitoring the situation
- resolved Nov 24, 2023, 04:23 AM UTC
We are happy to report that this issue is resolved! By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at [email protected].