Timely Limited experienced a minor incident on December 1, 2023 affecting SMS Sending, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
SMS Sending
Update timeline
- investigating Dec 01, 2023, 05:24 AM UTC
We're currently seeing an issue with our SMS provider for SMS messaging in New Zealand. The provider has been contacted, and they are currently investigating.
- monitoring Dec 01, 2023, 05:36 AM UTC
SMS are now successfully sending in NZ, we're keeping an eye on the situation and resending any failed SMS. We are monitoring, and will provide an update soon to confirm a resolution!
- resolved Dec 01, 2023, 05:54 AM UTC
Our SMS Provider has confirmed they are fully operational, SMS are now sending as expected in NZ.