Timely Limited experienced a major incident on March 7, 2024 affecting SMS Sending, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
SMS Sending
Update timeline
- investigating Mar 07, 2024, 01:54 AM UTC
We are curently investigating an issue affecting the sending of SMS messages and aware that there may be delays. We're actively working on fixing this up as quickly as possible
- identified Mar 07, 2024, 02:50 AM UTC
We have identified the problem and have made significant progress towards resolving the issue, with our total queue of SMS messages now starting to shrink. We will update again in 15 mins.
- monitoring Mar 07, 2024, 03:15 AM UTC
A fix has been implemented, and we're continuing to monitor the service as SMS successfully send
- resolved Mar 07, 2024, 04:24 AM UTC
SMS is now sending normally and all messages that were delayed have been sent.