Timely Limited experienced a minor incident on May 21, 2024 affecting Timely App, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2024, 02:44 AM UTC
After our issues with Timely running slowly earlier today, we've noticed that a small number of users are still having problems accessing some parts of Timely. Hang tight, our tech team is working hard to identify what’s causing these errors and will apply a fix as soon as possible. If you have any concerns, our support team is happy to assist. Please reach out to us on this form https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
- identified May 21, 2024, 03:06 AM UTC
We believe any on-going errors are restricted only to our pin entry page, for those who have pin-switching enabled. We've already taken steps to sort this out and are confirming whether it has worked for everyone.
- resolved May 21, 2024, 03:42 AM UTC
A fix has been applied for this and Pin Switching should now be working for all users.