Timely Limited incident
Third Party Unplanned Network Outage - New Zealand
Timely Limited experienced a minor incident on July 22, 2024 affecting Timely App, lasting 5h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2024, 03:38 AM UTC
Hello, We have one of our third-party vendors who is experiencing an unplanned network performance issue in New Zealand. We are actively monitoring the situation. We apologize for the inconvenience. During this time, the Timely app may not load for you, citing DNS issues. Regards,
- identified Jul 22, 2024, 03:59 AM UTC
Our Vendor has advised that the issue has been identified and a fix is being implemented.
- monitoring Jul 22, 2024, 07:36 AM UTC
Our network provider has advised that they have fixed the issue for New Zealand based traffic and are monitoring. We are very sorry for the inconvenience - if you still are having trouble accessing Timely, please get in touch with our support team if you are able, at https://help.gettimely.com/hc/en-gb/requests/new
- resolved Jul 22, 2024, 09:22 AM UTC
The incident is now resolved