Timely Limited experienced a major incident on August 2, 2024 affecting Timely App, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Timely App
Update timeline
- investigating Aug 02, 2024, 07:58 PM UTC
We are receiving reports from customers unable to access their calendar. This issue appears to be affecting users of the new Timely beta version of the calendar only based on the reports we're receiving. We are investigating the cause of this issue and will provide updates here as we work to identify the cause.
- identified Aug 02, 2024, 09:32 PM UTC
A recent change ahead of UK SMS compliance has impacted some businesses mainly based in the UK and northern Americas. A fix is being implemented.
- monitoring Aug 02, 2024, 10:22 PM UTC
A fix has been applied and we are monitoring the results.
- resolved Aug 02, 2024, 11:24 PM UTC
This incident has been resolved.