Timely Limited experienced a major incident on August 9, 2024 affecting Timely App, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2024, 04:31 AM UTC
We are currently investigating a problem with Timely running very slowly for most users
- identified Aug 09, 2024, 04:35 AM UTC
As of 4.15pm New Zealand Time, Timely is experiencing a temporary outage, which means all customers will notice Timely running slowly at this time. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please fill in the form here - https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Hang tight - we’ll provide updates here every 10 minutes, as we have already begun to make progress towards resolving the issue.
- monitoring Aug 09, 2024, 04:39 AM UTC
We have applied a fix and Timely is now performing much better - we will continue to monitor closely
- resolved Aug 09, 2024, 04:52 AM UTC
The fix has been working well and everything has been stable for the past 20 minutes.