Timely Limited incident

Beta Calendar - Live updates not refreshing

Notice Resolved View vendor source →

Timely Limited experienced a notice incident on November 7, 2024 affecting Online Bookings, lasting 16h 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2024, 03:00 AM UTC
Resolved
Nov 07, 2024, 07:55 PM UTC
Duration
16h 55m
Detected by Pingoru
Nov 07, 2024, 03:00 AM UTC

Affected components

Online Bookings

Update timeline

  1. investigating Nov 07, 2024, 03:00 AM UTC

    We're currently investigating an issue with our Beta Calendar's live updates functionality. Live updates have been failing since ~2:45 PM NZDT. In the meantime, you can either refresh your web browser to update Calendar manually, or can toggle back to our Old Calendar via the user profile menu on the top right of the web application.

  2. identified Nov 07, 2024, 03:42 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 07, 2024, 08:20 PM UTC

    We can confirm this incident was resolved at 8:55 NZT this morning. We've identified the root cause and have fixes coming to prevent this happening again. Our apologies for this.