Timely Limited incident
Delays in SMS sending due to Black Friday load
Timely Limited experienced a minor incident on November 29, 2024 affecting SMS Sending, lasting 6d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 29, 2024, 04:44 AM UTC
Our SMS provider has advised that they are experiencing extremely high demand due to Black Friday and as such SMS delays are occuring in most countries. We're seeing that SMS messages are being sent, but it can take up to 30 minutes in some cases. We'll continue to monitor and share updates from our SMS provider as to when they hope to get SMS sending back to full speed.
- investigating Nov 29, 2024, 07:16 AM UTC
The slow SMS sending appears to be restricted to certain countries including: Australia, Philipines, Malaysia and multiple countries in Africa. UK and US appear to be sending at normal speeds. We're continuing to monitor updates from our SMS provider(s)
- investigating Nov 29, 2024, 07:02 PM UTC
We're continuing to monitor for updates from our SMS providers and they have advised that SMS sending in North America is also delayed
- investigating Nov 30, 2024, 05:32 AM UTC
Our SMS provider is still reporting delays in some regions but overall things are being delivered faster, and to more regions than on Friday. SMS delivery in Australia, Philipines and Malaysia is reportedly working at full speed now, though the US is still experiencing some delays
- resolved Dec 05, 2024, 07:46 AM UTC
We have been advised that all SMS delivery times are now back to normal