Timely Limited incident

Delays in Email and SMS sending

Minor Resolved View vendor source →

Timely Limited experienced a minor incident on May 13, 2025 affecting Email Sending and SMS Sending, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 03:24 PM UTC
Resolved
May 13, 2025, 04:34 PM UTC
Duration
1h 10m
Detected by Pingoru
May 13, 2025, 03:24 PM UTC

Affected components

Email SendingSMS Sending

Update timeline

  1. investigating May 13, 2025, 03:24 PM UTC

    We are investigating slower than normal SMS and Email sending times. We are very sorry for the inconvenience and are doing everything we can to get these important messages sending on time.

  2. identified May 13, 2025, 03:39 PM UTC

    We have found out why these messages are slow to send and are working to resolve this as soon as possible.

  3. identified May 13, 2025, 03:49 PM UTC

    SMS sending is now back up to full speed, however there is still a backlog of emails to get through as our system catches up.

  4. resolved May 13, 2025, 04:34 PM UTC

    Our fix is working well and all email and SMS sending is back to full speed.