Timely Limited incident

Issues with occasional application slowdown

Minor Resolved View vendor source →

Timely Limited experienced a minor incident on May 13, 2025 affecting Timely App and iOS app / API, lasting 23h 31m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 10:25 PM UTC
Resolved
May 14, 2025, 09:57 PM UTC
Duration
23h 31m
Detected by Pingoru
May 13, 2025, 10:25 PM UTC

Affected components

Timely AppiOS app / API

Update timeline

  1. identified May 13, 2025, 10:25 PM UTC

    We're aware of an issue related to parts of Timely that are causing slowdowns occasionally for some of our customers. We've identified the cause and we're currently working to fix this. We do not currently see widespread impact for our customers.

  2. monitoring May 14, 2025, 03:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 14, 2025, 09:57 PM UTC

    This incident has been resolved.