Timely Limited experienced a critical incident on June 5, 2025 affecting Timely App and Online Bookings and 1 more component, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2025, 02:47 AM UTC
Timely is currently experiencing a temporary outage. Rest assured, our tech team are working hard to identify the cause of the issue, and apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused.
- investigating Jun 05, 2025, 02:47 AM UTC
We are continuing to investigate this issue.
- identified Jun 05, 2025, 03:06 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 05, 2025, 03:10 AM UTC
We appreciate you keeping an eye on the Timely ‘Status’ Page. Our tech team have identified the issue, and have applied a fix. We are continuing to monitor the situation to ensure this doesn’t happen again. We still expect some small issues as we come back to full operational state but expect everything to recover
- identified Jun 05, 2025, 03:22 AM UTC
We've identified some secondary issues with being able to log in and out of Timely. We're working on this at the moment
- monitoring Jun 05, 2025, 04:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 05, 2025, 06:42 AM UTC
We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected.