TimeClock Plus experienced a minor incident on July 5, 2023 affecting Aladtec Scheduling, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 05, 2023, 06:56 PM UTC
We’re experiencing issues with Aladtec Scheduling customers not receiving text messages. We have contacted our SMS vendor and are actively working to resolve the issue. We will provide more details as soon as more information becomes available.
- investigating Jul 05, 2023, 07:44 PM UTC
We are continuing to investigate this issue.
- investigating Jul 05, 2023, 08:46 PM UTC
We are continuing to investigate this issue.
- investigating Jul 05, 2023, 10:11 PM UTC
We are continuing to investigate this issue.
- identified Jul 06, 2023, 12:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 06, 2023, 01:21 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 06, 2023, 03:54 PM UTC
SMS functionality has been restored for U.S. customers. Canadian customers using Rogers Wireless or Fido are still unable to receive text messages. We are continuing to work with our SMS vendor to resolve the issue. We will provide more details as soon as more information becomes available.
- monitoring Jul 06, 2023, 07:15 PM UTC
We have implemented a fix for Canadian customers using text message services. We will continue testing and monitoring the fix through the afternoon and evening.
- resolved Jul 07, 2023, 02:48 PM UTC
This incident has been resolved.