TimeClock Plus incident
Aladtec, Humanity and ScheduleAnywhere Scheduling Application Outage
TimeClock Plus experienced a minor incident on July 12, 2023 affecting Humanity Scheduling and Aladtec Scheduling and 1 more component, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 12, 2023, 02:34 PM UTC
We are experiencing issues with Aladtec, Humanity and ScheduleAnywhere Scheduling customers using AT&T not receiving text messages. We have contacted our SMS vendor and are actively working to resolve the issue. We will provide more details as soon as more information becomes available.
- investigating Jul 12, 2023, 02:46 PM UTC
We are continuing to investigate this issue.
- investigating Jul 12, 2023, 03:18 PM UTC
We are continuing to investigate this issue.
- investigating Jul 12, 2023, 03:49 PM UTC
We are continuing to investigate this issue.
- investigating Jul 12, 2023, 04:30 PM UTC
We are continuing to investigate this issue.
- investigating Jul 12, 2023, 06:37 PM UTC
We are continuing to investigate this issue.
- investigating Jul 12, 2023, 08:32 PM UTC
We are continuing to investigate this issue.
- investigating Jul 13, 2023, 01:14 PM UTC
We are continuing to investigate this issue.
- identified Jul 13, 2023, 06:21 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 14, 2023, 12:33 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 14, 2023, 01:27 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 14, 2023, 01:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2023, 03:48 PM UTC
This incident has been resolved.