TimeClock Plus experienced a critical incident on November 9, 2023 affecting Prod29.tcplusondemand.com, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Prod29.tcplusondemand.com
Update timeline
- investigating Nov 09, 2023, 01:57 PM UTC
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
- investigating Nov 09, 2023, 01:58 PM UTC
We are continuing to investigate this issue.
- investigating Nov 09, 2023, 01:58 PM UTC
Correction - customers on Prod29 are currently affected. Prod09 is fully functional.
- identified Nov 09, 2023, 02:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 09, 2023, 02:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 09, 2023, 02:56 PM UTC
This incident has been resolved.