TimeClock Plus incident

Advanced Workforce Analytics & Clair Outage

Minor Resolved View vendor source →

TimeClock Plus experienced a minor incident on June 13, 2023 affecting Group1.tcplusondemand.com and Group2.tcplusondemand.com and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:35 PM UTC
Resolved
Jun 13, 2023, 09:45 PM UTC
Duration
2h 9m
Detected by Pingoru
Jun 13, 2023, 07:35 PM UTC

Affected components

Group1.tcplusondemand.comGroup2.tcplusondemand.comGroup3.tcplusondemand.comGroup4.tcplusondemand.comGroup5.tcplusondemand.comProd01.tcplusondemand.comProd02.tcplusondemand.comProd03.tcplusondemand.comProd04.tcplusondemand.comProd05.tcplusondemand.com

Update timeline

  1. investigating Jun 13, 2023, 07:35 PM UTC

    We’re experiencing performance degradation of the Advanced Workforce Analytics feature on the TimeClock Plus Time and Attendance application platform. Our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

  2. investigating Jun 13, 2023, 07:51 PM UTC

    We are also experiencing performance degradation of the Clair feature on the TimeClock Plus Time and Attendance application platform. We are continuing to investigate the issue and will provide more details as soon as more information becomes available.

  3. investigating Jun 13, 2023, 08:21 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 13, 2023, 08:51 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Jun 13, 2023, 09:05 PM UTC

    A fix has been implemented. The Advanced Workforce Analytics and Clair features on the TimeClock Plus Application platform have been restored to normal functionality. We will continue to monitor the situation and provide updates as needed.

  6. resolved Jun 13, 2023, 09:45 PM UTC

    This incident has been resolved.