TimeClock Plus incident

Web Application Firewall Outage

Minor Resolved View vendor source →

TimeClock Plus experienced a minor incident on June 17, 2024 affecting Group1.tcplusondemand.com and Group2.tcplusondemand.com and 1 more component, lasting 6h 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2024, 04:23 PM UTC
Resolved
Jun 17, 2024, 10:40 PM UTC
Duration
6h 16m
Detected by Pingoru
Jun 17, 2024, 04:23 PM UTC

Affected components

Group1.tcplusondemand.comGroup2.tcplusondemand.comGroup3.tcplusondemand.comGroup4.tcplusondemand.comAladtec SchedulingGroup5.tcplusondemand.comScheduleAnywhere SchedulingGroup10.tcplusondemand.comInstaSub Substitute ManagementGroup10-2.tcplusondemand.com

Update timeline

  1. investigating Jun 17, 2024, 04:23 PM UTC

    TCP Software's Web Application Firewall (WAF) provider experienced a brief period of downtime from 15:19 UTC to 15:45 UTC. Some users may have experienced DNS errors during this period. Our WAF provider has implemented a fix and resolved the outage. If you are still experiencing issues, please contact our support team at: Phone: (325) 223-9300 Email: [email protected] Chat: https://community.tcpsoftware.com/s/ Submit a Support Case Online: https://community.tcpsoftware.com/s/

  2. monitoring Jun 17, 2024, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2024, 10:40 PM UTC

    This incident has been resolved.