TimeClock Plus experienced a critical incident on August 15, 2024 affecting Prod02.tcplusondemand.com and Prod04.tcplusondemand.com, lasting 5h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Prod02.tcplusondemand.comProd04.tcplusondemand.com
Update timeline
- investigating Aug 15, 2024, 12:44 PM UTC
We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
- identified Aug 15, 2024, 12:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 15, 2024, 01:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 15, 2024, 06:00 PM UTC
This incident has been resolved.