TimeClock Plus experienced a critical incident on November 3, 2024 affecting Prod32.tcplusondemand.com, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Prod32.tcplusondemand.com
Update timeline
- investigating Nov 03, 2024, 11:01 AM UTC
We are currently investigating this issue.
- identified Nov 03, 2024, 11:24 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 03, 2024, 11:25 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 03, 2024, 11:31 AM UTC
At 4:53 AM CST, the Prod32 application servers were accepting traffic. The team is continuing to monitor the environment to ensure stability.
- resolved Nov 03, 2024, 11:35 AM UTC
This issue has been resolved.