TigerConnect incident

Service Degradation on Web Console/Desktop App and Mobile Applications

Minor Resolved View vendor source →

TigerConnect experienced a minor incident on January 17, 2017, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2017, 07:07 PM UTC
Resolved
Jan 17, 2017, 09:05 PM UTC
Duration
1h 57m
Detected by Pingoru
Jan 17, 2017, 07:07 PM UTC

Update timeline

  1. investigating Jan 17, 2017, 07:07 PM UTC

    TigerText is investigating degradation in service affecting login, sending, and receiving messages on both mobile and Web Console/Desktop Application. We sincerely apologize for the inconvenience. Another update will be provided in one hour. Please contact [email protected] if you have any questions.

  2. investigating Jan 17, 2017, 07:59 PM UTC

    Update on degradation in service. Core functionality on mobile is slowly normalizing. TigerText continues to work on also fixing Web Console/Desktop Application. We will provide another update on the progress of resolution in 30 mins. Thank you for your patience.

  3. monitoring Jan 17, 2017, 08:22 PM UTC

    Both Mobile and Web/Desktop App is slowly normalizing. Users can now log in, send and receive messages, but may still experience slowness for the next 30 minutes as all systems reach normal state. We sincerely apologize for the inconvenience. Please contact [email protected] if you have any questions.

  4. resolved Jan 17, 2017, 09:05 PM UTC

    TigerText services have now normalized. Users can log in, send and receive messages without issue. If you are still experiencing any issues please contact us immediately at [email protected]. We sincerely apologize for the inconvenience this interruption in service caused. TigerText will be assessing the root cause and taking the necessary steps to develop a plan to ensure this does not happen again.