TigerConnect incident

Service Degradation on Web Console/Desktop App and Mobile Applications

Minor Resolved View vendor source →

TigerConnect experienced a minor incident on January 23, 2017, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2017, 08:34 PM UTC
Resolved
Jan 23, 2017, 09:19 PM UTC
Duration
44m
Detected by Pingoru
Jan 23, 2017, 08:34 PM UTC

Update timeline

  1. investigating Jan 23, 2017, 08:34 PM UTC

    TigerText is investigating degradation in service affecting login, sending, and receiving messages on both mobile and Web Console/Desktop Application. TigerText has all hands on deck working to solve the issue. Another update will be provided in one hour. Please contact [email protected] if you have any questions.

  2. monitoring Jan 23, 2017, 08:57 PM UTC

    Core functionality on mobile is slowly normalizing. TigerText continues to work on also fixing Web Console/Desktop Application. We will provide another update on the progress of resolution in 30 mins. Thank you for your patience.

  3. resolved Jan 23, 2017, 09:19 PM UTC

    TigerText services have now normalized. Users can log in, send and receive messages without issue. If you are still experiencing any issues please contact us immediately at [email protected]. We sincerely apologize for the inconvenience this interruption in service caused. TigerText will be assessing the root cause and taking the necessary steps to prevent this issue from happening again.