TigerConnect incident

Service Degradation on Web Console/Desktop App and Mobile Applications

Minor Resolved View vendor source →

TigerConnect experienced a minor incident on February 5, 2017, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2017, 01:49 AM UTC
Resolved
Feb 05, 2017, 02:38 AM UTC
Duration
49m
Detected by Pingoru
Feb 05, 2017, 01:49 AM UTC

Update timeline

  1. investigating Feb 05, 2017, 01:49 AM UTC

    TigerText is investigating degradation in service affecting login, sending, and receiving messages on both mobile and Web Console/Desktop Application. TigerText has all hands on deck working to solve the issue. Another update will be provided in one hour. Please contact [email protected] if you have any questions.

  2. resolved Feb 05, 2017, 02:38 AM UTC

    TigerText services have now normalized as of 5:55 pm PT. Users can log in, send and receive messages without issue. We sincerely apologize for the inconvenience this interruption in service caused. TigerText will be assessing the root cause and taking the necessary steps to develop a plan to ensure this does not happen again.