TigerConnect incident

Service Degradation on Web Console/Desktop App

Minor Resolved View vendor source →

TigerConnect experienced a minor incident on April 25, 2017, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2017, 04:52 PM UTC
Resolved
Apr 25, 2017, 05:55 PM UTC
Duration
1h 3m
Detected by Pingoru
Apr 25, 2017, 04:52 PM UTC

Update timeline

  1. investigating Apr 25, 2017, 04:52 PM UTC

    TigerText is investigating a degradation in service affecting login to Web Console and Desktop App for some users. TigerText is working on a resolution to this issue as a critical priority. A status update will be provided in thirty minutes. Please contact [email protected] if you have any questions.

  2. investigating Apr 25, 2017, 05:21 PM UTC

    TigerText continues to work on a resolution for the degradation in service affecting login to Web Console and Desktop App for some users. Another status update will be provided in thirty minutes. Please contact [email protected] if you have any questions.

  3. resolved Apr 25, 2017, 05:55 PM UTC

    TigerText service degradation for Web Console and Desktop App login has been resolved. If you are still experiencing any issues please contact us at [email protected].