TigerConnect incident
Service Degradation on Web Console/Desktop App and Mobile Applications
TigerConnect experienced a minor incident on December 20, 2017, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 20, 2017, 07:36 PM UTC
TigerText is investigating a degradation in service affecting login and messaging with Web Console/Desktop App and our mobile apps. Another status update will be provided in thirty minutes. Please contact [email protected] if you have any questions.
- investigating Dec 20, 2017, 08:00 PM UTC
TigerText continues working on stabilizing our services. Login and messaging are still affected. Another update will be provided in thirty minutes.
- investigating Dec 20, 2017, 08:34 PM UTC
Our services are beginning to normalize. We are continuing to work on restoring full login and messaging functionality for Web Console/Desktop Application and mobile app users. Another update will be provided in one hour.
- monitoring Dec 20, 2017, 09:45 PM UTC
Login and messaging functionality for Web Console/Desktop Application and mobile apps has stabilized. We are going to continue monitoring closely and provide another update in an hour.
- resolved Dec 20, 2017, 10:04 PM UTC
All services have normalized on Web Console/Desktop Application and mobile apps. We are going to continue monitoring closely and update this page if anything changes. If you are still experiencing any issues please contact us at [email protected]. We sincerely apologize for the inconvenience this interruption in service caused.