TigerConnect experienced a critical incident on November 25, 2019 affecting Directory Search and Messaging Services, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 25, 2019, 09:12 PM UTC
TigerConnect is actively investigating degradation in service affecting login, sending, and receiving messages on both mobile and Web Console/Desktop Application. We will provide another update within one hour.
- investigating Nov 25, 2019, 10:16 PM UTC
Our services are beginning to normalize on mobile and Web Console/Desktop App. We are going to continue monitoring closely and update this page if anything changes. If you are still experiencing any issues please contact us at [email protected].
- resolved Nov 25, 2019, 10:50 PM UTC
Our services have fully normalized on mobile and Web Console/Desktop App. All core functionality is working correctly. We will continue to closely monitor and update this page if anything changes. If you are still experiencing any issues please contact us at [email protected].