TigerConnect experienced a minor incident on April 13, 2020 affecting Directory Search and Messaging Services, lasting 4h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2020, 07:02 PM UTC
TigerConnect is actively investigating possible connectivity and message delivery delays across our platforms. We will provide another update within one hour.
- investigating Apr 13, 2020, 07:45 PM UTC
TigerConnect continues to work on stabilizing the platform. We are beginning to see some minor improvements. However, we are aware that some functionality is degraded. Admin, Role Admin, and Analytics settings may not load for some. We will provide another update within one hour.
- investigating Apr 13, 2020, 08:46 PM UTC
All core functionality is working, with the exception of the Admin, Role Admin, and Analytics Settings sections. TigerConnect continues working to fully stabilize our platform. We will provide another update within one hour.
- investigating Apr 13, 2020, 09:46 PM UTC
The Admin, Role Admin, and Analytics Settings continue to be disabled until our platform has fully stabilized. We will provide another update in two hours.
- resolved Apr 13, 2020, 11:16 PM UTC
Our services have fully normalized. All core functionality is working properly. We will continue to monitor closely and update this page if anything changes. If you are still experiencing any issues please contact us at [email protected].