TigerConnect experienced a minor incident on July 20, 2020 affecting Directory Search and Developer API and 1 more component, lasting 7h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2020, 05:01 PM UTC
TigerConnect is actively investigating possible latency across our platforms resulting in slow login times, slow loading of your Inbox, Search, and sending and receiving messages. We will provide another update within one hour.
- monitoring Jul 20, 2020, 05:47 PM UTC
Our services are beginning to normalize. We are going to continue monitoring closely and update this page if anything changes. We will provide another update once our platform has fully normalized or within the next hour.
- investigating Jul 20, 2020, 06:29 PM UTC
TigerConnect continues investigating latency across our platforms resulting in slow login times, slow loading of your Inbox, and sending and receiving messages overall. We will provide another update within one hour.
- investigating Jul 20, 2020, 07:30 PM UTC
TigerConnect continues working to address the degradation in service across all platforms.
- investigating Jul 20, 2020, 08:30 PM UTC
TigerConnect continues investigating latency across our platforms resulting in ongoing slowness with login, sending and receiving messages. We will provide another update within one hour.
- investigating Jul 20, 2020, 09:30 PM UTC
TigerConnect continues working to address the degradation in service across all platforms.
- monitoring Jul 20, 2020, 10:30 PM UTC
Our services are beginning to normalize. We are going to continue monitoring closely and update this page if anything changes.
- resolved Jul 21, 2020, 12:23 AM UTC
Our services have fully normalized on mobile and Web Messenger/Desktop App. All core functionality is working correctly. We will continue to monitor closely and update this page if anything changes. If you are still experiencing any issues please contact us at [email protected].