TigerConnect experienced a minor incident on November 19, 2020 affecting Directory Search and Messaging Services, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 19, 2020, 11:35 PM UTC
TigerConnect is investigating latency with our platform affecting login and messaging. Another update will be provided in one hour.
- monitoring Nov 20, 2020, 12:33 AM UTC
TigerConnect continues investigating latency with our platform affecting login and messaging. Another update will be provided in one hour.
- monitoring Nov 20, 2020, 01:36 AM UTC
Our services are beginning to normalize. We are going to continue monitoring closely and update this page if anything changes. We will provide another update once our platform has fully normalized or within the next hour.
- resolved Nov 20, 2020, 01:58 AM UTC
Our services have fully normalized. We will continue to monitor closely and update this page if anything changes. If you are still experiencing any issues please contact us at [email protected].