TigerConnect experienced a minor incident on March 16, 2021 affecting Directory Search and Developer API and 1 more component, lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 16, 2021, 11:56 PM UTC
TigerConnect is investigating increased latency with our platform affecting login and messaging on mobile, Web Messenger and Desktop App. Another update will be provided in one hour.
- investigating Mar 17, 2021, 12:55 AM UTC
TigerConnect continues investigating latency with our platform affecting login and messaging. Another update will be provided in one hour.
- investigating Mar 17, 2021, 01:55 AM UTC
TigerConnect continues working on the observed latency with our platform. We are detecting periodic success with login and messaging by some users. Another update will be provided in one hour.
- resolved Mar 17, 2021, 02:53 AM UTC
Our services have fully normalized. We will continue to monitor closely and update this page if anything changes. If you are still experiencing any issues please contact us via email at [email protected].