TigerConnect experienced a minor incident on March 17, 2021 affecting Directory Search and Developer API and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2021, 07:45 PM UTC
We are observing degraded performance affecting login and messaging on mobile, Web Messenger and Desktop App. Another update will be provided in one hour.
- investigating Mar 17, 2021, 08:42 PM UTC
TigerConnect continues investigating degraded performance with our platform affecting login and messaging. Another update will be provided in one hour.
- monitoring Mar 17, 2021, 08:56 PM UTC
Our services are beginning to normalize. We are going to continue monitoring closely and update this page if anything changes. We will provide another update once our platform has fully normalized or within the next hour.
- resolved Mar 17, 2021, 09:15 PM UTC
Our services have fully normalized. We will continue to monitor closely and update this page if anything changes. If you are still experiencing any issues please contact us via email at [email protected].