TigerConnect incident
App-to-App Voice and Video & SMS-based Feature Disruption
TigerConnect experienced a minor incident on March 1, 2022 affecting Messaging Services, lasting 4h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2022, 06:33 PM UTC
TigerConnect is investigating a service disruption impacting app-to-app voice and video calling on our mobile and web applications, as well as SMS-based features (Delivery Escalation and Fast Deploy). Core messaging functionality is not affected and is functioning normally. Another update will be provided in one hour.
- investigating Mar 01, 2022, 07:33 PM UTC
TigerConnect continues investigating the issues causing app-to-app voice and video calling on our mobile and web applications and SMS-based features disruption. Another update will be provided in one hour.
- investigating Mar 01, 2022, 08:33 PM UTC
TigerConnect is observing recovery with the issues impacting SMS-based features. We continue investigating the issues causing app-to-app voice and video calling on our mobile and web applications. Another update will be provided in one hour.
- investigating Mar 01, 2022, 09:48 PM UTC
TigerConnect is observing successful voice and video calling on our mobile and web applications. We are going to continue monitoring and will post an update once all systems have normalized.
- resolved Mar 01, 2022, 10:48 PM UTC
TigerConnect app-to-app voice and video calling on our mobile and web applications as well as SMS-based features have fully normalized. Please email [email protected] if you observe any issues or have any questions.