TigerConnect experienced a critical incident on July 1, 2023 affecting Messaging Services, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2023, 11:03 PM UTC
Users may experience issues with messaging across our platform. We are investigating the issue and will provide an update in one hour.
- identified Jul 01, 2023, 11:34 PM UTC
Messaging functionality has started to normalized. Our engineering team continues to investigate issues affecting Roles. Another update will provided in one hour.
- identified Jul 02, 2023, 12:23 AM UTC
We continue working on stabilizing our Roles feature. Messaging to Roles, opting in and out, and management of Roles isn't working. Another update will be provided in one hour.
- identified Jul 02, 2023, 01:07 AM UTC
Roles messaging has started to normalized. We are observing and increase in login errors. Our engineering team is investigating the issue affecting login across our platform. Another update an one hour.
- identified Jul 02, 2023, 01:53 AM UTC
Login has now normalized. We continue working on stabilizing Roles. Another update in one hour.
- resolved Jul 02, 2023, 02:22 AM UTC
Our services have fully normalized. We will continue to monitor closely and update this page if anything changes. If you are still experiencing any issues please contact us via email at [email protected].