TigerConnect experienced a minor incident on December 4, 2023 affecting Messaging Services, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 04, 2023, 01:43 PM UTC
Users may experience an error message when attempting to opt in/out of Roles. TigerConnect is working to fix all Roles related issues. Another update will be provided in one hour.
- identified Dec 04, 2023, 02:32 PM UTC
TigerConnect continues working to resolve the opt in/out of Roles issue. Another update will be provided in one hour.
- identified Dec 04, 2023, 03:26 PM UTC
TigerConnect continues working to fix the opt in/out issue affecting all Roles. This is affecting both manual and scheduled Roles. Another update will be provided in one hour.
- identified Dec 04, 2023, 04:57 PM UTC
We are seeing issues with users being unable to opt in/ out of Roles and the associated connected effects of that issue. We are investigating and will post an update with more information or in an hour.
- monitoring Dec 04, 2023, 05:15 PM UTC
Roles opt in/out has started to normalize. TigerConnect continues to closely monitor and will update once the issue has been fully resolved.
- resolved Dec 04, 2023, 06:02 PM UTC
Our Roles services have fully normalized. We will continue to monitor closely and update this page if anything changes. If you are still experiencing any issues please contact us via email at [email protected].