TigerConnect incident

Service Degradation on Web Console and Desktop App

Minor Resolved View vendor source →

TigerConnect experienced a minor incident on December 28, 2016, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 28, 2016, 05:31 AM UTC
Resolved
Dec 28, 2016, 05:54 AM UTC
Duration
23m
Detected by Pingoru
Dec 28, 2016, 05:31 AM UTC

Update timeline

  1. investigating Dec 28, 2016, 05:31 AM UTC

    TigerText Web Console and Desktop Application are experiencing service degradation and are currently not accessible. Users already logged into their account via the Web Console or Desktop App may see a message indicating "No Internet Connection" displayed up top despite connected to the Internet. TigerText on on mobile clients currently not affected. TigerText has all hands on deck and is working to correct the issue. Another update will be provided in 1 hour. Thank you for your patience. If you have any questions please email us at [email protected].

  2. resolved Dec 28, 2016, 05:54 AM UTC

    The degradation in service has been corrected and Web Console and Desktop App services are back to normal. Please contact us at [email protected] if you have any questions.